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QUESTIONS AND ANSWERS
Frequently Asked Questions
Do you have a question about hot tubs, swim spas or backyard improvement? To help you learn more about our products, ownership and the benefits they can offer, we have listed some of our most-asked questions and provided you with the answers. If the information you’re looking for isn’t below, please contact us for more information. One of our home and backyard leisure experts would be more than happy to assist you.
Can I put a hot tub indoors?
How to wire a hot tub?
How to install a hot tub?
How to move a hot tub?
For many spa owners, regular service and maintenance from a professional are worth it. Regular service can help to ensure that your spa water is always safe, enjoyable, and ready to use. A professional can also use this time to inspect your spa, looking for any issues or potential problem areas that could lead to damage, an imbalance in water, or costly repairs, and rectifying the situation before it grows into a larger issue.
- Test your hot tub water with test strips once or twice a week.
- Treat your hot tub water accordingly based on the readings from the test strips.
- Clean the filter every two weeks with water from the hose.
- Drain, clean, and fill the hot tub once every three to four months.
The size of your hot tub should reflect your intended use for it. What are the top hot tub sizes? Will it cater to the needs of the entire family? Is it meant just for you and your significant other? Or do you enjoy hosting elaborate backyard parties? Your lifestyle and layout of your backyard can help you determine if you would like to invest in a smaller or larger hot tub.
Most hot tub brands have models available in the following sizes and capacities: 2-3 seats, 4-5 seats, 5-6 seats, 6 or more seats. For a better idea of how big or small our hot tubs are, visit our showroom person today.
When any flow issues arise, the first and easiest place to troubleshoot should be the filters. Take out the filters and run your spa. If performance improves, then your filters are too dirty and clogged, and they are restricting flow. Deep clean them in an overnight soak, or replace them, which ever gets the job done. Beyond the filters, we would look at a damaged pump. Broken impellers will move less water. Worn out bearings (you can tell this is the problem because the pump will also run loudly) will move less water. And lastly, you may have a foreign object in the plumbing or the pump head which could restrict flow. If the issue is localized to one particular jet and not an area, then you may want to check that jet for foreign objects (hair, scale, etc.) that might be restricting flow from behind the jet.
Before we get into this too deeply, we need to warn our readers that do-it-yourself electrical repairs and troubleshooting carries a high risk is ideally only handled by certified repair technicians. ALWAYS MAKE SURE THE POWER TO THE SPA IS OFF WHEN CONNECTING OR DISCONNECTING COMPONENTS. What technician would do in this situation will be to turn off power to the spa. Then, disconnect all the componentry from the spa pack. This includes the pumps, blowers, ozonators, lighting boxes, and anything else. Then power the back on. At this point only the spa is getting power. If the GFCI trips, then your pack is bad. If it does not trip, then shut off the power, connect one component, then power back on. If it trips, you’ve found the faulty component. If not, repeat the process of adding one component at a time MAKING SURE TO POWER OFF WHEN RECONNECTING until you’ve found the faulty component that trips the breaker. If none of the components are culprit, then you should look for loose wires, burnt connections, and corrosion. Beyond that, you may simply be dealing with a breaker box.
A clean and functioning filter is key to an operational filtration system, as it catches and removes dirt and debris, keeping the water clean and free of impurities. We recommend rinsing the filter every two weeks with fresh water from the hose or kitchen sink. You can also use this time to spray it down with a filter cleaner and then continue to rinse.
Filter cleaning nozzles are available that can be attached to the end of a hose, which can help water to better reach the nooks and crannies of your filter. Soak your filter overnight in a bucket filled with water and a small amount of filter cleaner every two months to remove deep-down debris.
Recommendations will vary from bi-weekly to monthly. In either case, be sure to remove the filters and clean out al debris from between the pleats. Once every 3-6 months, we highly recommend a deep cleaning solution for an overnight soak. This will ensure that not only the debris, but also all oils and other biofilm are cleaned off of the filters.
Hydrotherapy is a therapeutic technique that harnesses the healing properties of water. What is hydrotherapy? The combination of heat, buoyancy, and massage helps to relax muscles, ease sore joints, improve circulation, and reduce muscle tension. Used by healthcare professionals all around the world, hydrotherapy can help to improve sleep patterns, reduce stress, ease aches and pains, aid in post-injury recovery, and soothe sore joints, among many other health benefits.
Making the decision to buy a hot tub is a big one. It’s not something you do every day, after all. Your lifestyle can have a significant impact on the decision to purchase a hot tub. Before making the decision, ask yourself these following questions:
- Where in my backyard will I install a hot tub?
- Will the hot tub be for my entire family, or just for me?
- Will I benefit from fewer aches and pains, better sleep, and reduced stress?
- Will I enjoy the convenience of access to a hydromassage in the comfort of my own home?
- Will my family benefit from the additional family time in the spa?
If you said yes to one or more of the questions above, a hot tub might be right for you! Speak with one of our team members to learn more about the prices, sizes, and brands available to you.
The most common cause is often related to an airlock. This most often occurs upon filling the spa as air gets trapped in the lines. Some spas have designated bleeder valves for bleeding air from the lines. Most often, you have to access the problematic pump, loosen the union to the outflow part of the impellor until all the air seeps out and water starts to run, then tighten it back up. If that isn’t the problem, then you might have a jammed or broken impeller. Or, the bearings of the unit have seized. At this point, and for a few other more technical causes, its best to contact a certified service department for replacement parts. You’re welcome to contact our service department here.
How many jets are needed in a hot tub?
What is the difference between 110v or 220v hot tubs?
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